Privacy Policy

How we collect, use and protect your data

Last updated: 8 Oct 2025

This Privacy Policy explains how Axuro Mobile Tyres Ltd (“we”, “our”, “us”) collect, use and protect your personal information when you use our services or visit our website.

1. Information We Collect

  • Contact details: name, address, email, phone number.
  • Booking details: vehicle registration, tyre size, location and service preferences.
  • Payment details: processed securely by our payment provider (we do not store card numbers).
  • Website data: cookies/analytics, IP address, device and browser information.

2. How We Use Your Information

  • To manage bookings and deliver our mobile tyre services.
  • To communicate about appointments, updates and customer support.
  • To process payments securely and prevent fraud.
  • To improve our website, services and customer experience.
  • To comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Trusted service providers (e.g. payment processors, IT hosting, tyre suppliers) under contract.
  • Law enforcement or regulators when required by law.

4. Data Storage & Security

We store personal data securely and take reasonable technical and organisational measures to protect it from loss, misuse or unauthorised access. Card payments are handled by PCI‑compliant providers; we do not store your card details.

5. Cookies

Our site uses cookies to make the website work and to analyse usage. You can manage cookies in your browser settings. Some features may not function correctly if cookies are disabled.

Learn more in our full Cookie Policy

We process personal data on the basis of contract (to provide services), legitimate interests (to run and improve our business), legal obligation, and consent where required (e.g. certain marketing).

7. Data Retention

We keep personal data only as long as necessary for the purposes above, including meeting legal, tax and accounting requirements. We securely delete or anonymise data when no longer needed.

8. Your Rights

  • Access the personal data we hold about you.
  • Request corrections to inaccurate information.
  • Request deletion, restriction or portability of your data (subject to legal requirements).
  • Object to certain processing, including direct marketing.
  • Withdraw consent where processing is based on consent.

9. International Transfers

If we transfer data outside the UK/EEA, we will ensure appropriate safeguards are in place (e.g. standard contractual clauses).

10. Contact Us

To ask questions, exercise your rights or make a complaint, contact:

  • Email: info@axurowheels.co.uk
  • Phone: 0191 695 2347
  • Address: Axuro Mobile Tyres Ltd, The Crofts, Blucher Rd, NE12 6DT

You can also complain to the UK Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.

Please also read our Terms & Conditions.

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