Privacy Policy

How we collect, use and protect your data

Last updated: 18 Feb 2026

This Privacy Policy explains how Axuro Mobile Tyres Ltd (“we”, “our”, “us”) collect, use and protect your personal information when you use our services or visit our website.

Data controller: Axuro Mobile Tyres Ltd is the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our services are intended for adults and are not directed at children. We do not knowingly collect personal data from children. We do not require or intentionally collect special category data (such as health information, biometric data, or information about religious or political beliefs).

1. Information We Collect

  • Contact details: name, address, email, phone number.
  • Booking details: vehicle registration, tyre size, location and service preferences.
  • Payment details: payments are processed securely by third‑party payment providers (such as Stripe and, where offered, Klarna). We do not store card numbers. These providers may collect and process payment information (such as card details), billing address, and transaction identifiers.
  • Website data: cookies/analytics, IP address, device and browser information.

2. How We Use Your Information

  • To manage bookings and deliver our mobile tyre services.
  • To communicate about appointments, updates and customer support.
  • To process payments securely and prevent fraud.
  • To improve our website, services and customer experience.
  • To comply with legal and regulatory obligations.

We process personal data on the basis of contract (to provide services), legitimate interests (to run and improve our business), legal obligation, and consent where required (e.g. certain marketing).

4. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Trusted service providers (e.g. Stripe and, where offered, Klarna for payment processing, IT hosting, tyre suppliers) under contract.
  • Law enforcement or regulators when required by law.

Payment processing: If you choose to pay online, your payment is processed by third‑party payment providers such as Stripe and, where offered, Klarna. We do not receive or store your full card details. Depending on the payment method you select, these providers may act as a data processor (processing payment data on our behalf) and/or as an independent controller for some of their own purposes (for example, fraud prevention, credit and identity checks, and regulatory compliance). Please review their privacy policies for more information.

Stripe Privacy Policy

Klarna Privacy Policy

5. Data Storage & Security

We store personal data securely and take reasonable technical and organisational measures to protect it from loss, misuse or unauthorised access. Card payments are handled by PCI‑DSS compliant payment providers such as Stripe and, where offered, Klarna; we do not store your card details.

6. Cookies

Our site uses cookies to make the website work and to analyse usage. You can manage cookies in your browser settings. Some features may not function correctly if cookies are disabled.

Learn more in our full Cookie Policy

7. Marketing Communications

We may send service communications that are necessary to manage your booking (for example, confirmations, updates or changes to appointments).

Where we send marketing messages (for example, offers or reminders to existing customers), we will do so in accordance with the Privacy and Electronic Communications Regulations (PECR). You can opt out of marketing at any time by using the unsubscribe link (where provided) or by contacting us.

8. Automated Decision‑Making

We do not carry out automated decision‑making that produces legal or similarly significant effects on you. Payment providers (such as Stripe and, where offered, Klarna) may use automated systems to help prevent fraud and assess risk as part of providing payment services.

9. Data Retention

We keep personal data only as long as necessary for the purposes described in this Privacy Policy, including meeting legal, tax and accounting requirements. Retention periods will vary depending on the type of data and the purpose for which it is held. For example:

  • Bookings and customer communications: typically retained for up to 6 years to manage queries and in line with contractual limitation periods.
  • Invoices and payment records: typically retained for up to 6 years to meet HMRC and accounting requirements.
  • Marketing preferences: retained until you opt out or we no longer need the information.

We securely delete or anonymise data when it is no longer needed.

10. Your Rights

  • Access the personal data we hold about you.
  • Request corrections to inaccurate information.
  • Request deletion, restriction or portability of your data (subject to legal requirements).
  • Object to certain processing, including direct marketing.
  • Withdraw consent where processing is based on consent.

11. International Transfers

If we transfer data outside the UK/EEA, we will ensure appropriate safeguards are in place (e.g. standard contractual clauses).

12. Contact Us

To ask questions, exercise your rights or make a complaint, contact:

  • Email: info@axurowheels.co.uk
  • Phone: 01916 952347
  • Address: Axuro Mobile Tyres Ltd, The Crofts, Blucher Rd, NE12 6DT

You can also complain to the UK Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data.

Please also read our Terms & Conditions.

Back to Home Book a Call Out