Terms & Conditions

Last updated: 29 Apr 2026

By booking or receiving any service from Axuro Mobile Tyres Ltd trading as Axuro Mobile Tyre Fitting ("we", "our", "us"), you ("you", "your", "the customer") agree to the terms below.

If you need to contact us about these Terms, bookings, cancellations or complaints, please use: Email: info@axurowheels.co.uk | Phone: 01916 952347

1. Services Offered

We provide mobile tyre fitting, puncture repair, tyre replacement and related services at customer‑specified locations. All work is subject to availability, site accessibility and safe working conditions.

We reserve the right to decline or suspend a service at any time if, in the technician's professional judgement, the vehicle, location, or working conditions present a safety risk. Where service is declined solely due to factors on our side, any fees paid for that attendance will be refunded in full.

2. Bookings

Bookings must be made via our website, phone or other authorised channels.
Accurate details of your vehicle, tyre size and location are essential.
Incorrect or incomplete information may cause delays, extra charges or cancellation.
Appointments are subject to availability and confirmation. A booking is only confirmed once you receive an email confirmation from us. Selecting a time slot on the website does not itself constitute a confirmed booking.
Time slots are indicative windows. Our technician will aim to arrive within the selected period, but exact arrival times may vary due to traffic, weather, or the duration of prior jobs. Where a significant delay is anticipated, we will contact you with a revised ETA or offer to reschedule at no charge.
Time slots are provisionally reserved during checkout but are only confirmed upon receipt of payment. Unpaid bookings may be released after 30 minutes without notice.
Emergency call-outs are handled differently from scheduled appointments and require payment of an emergency call-out fee before a technician is dispatched.

3. Pricing & Payment

Prices are based on the information provided at the time of booking.
If an online price is obviously incorrect due to an error, we may cancel the booking and refund any amount paid, or contact you to confirm whether you wish to proceed at the correct price.
If your selected tyre becomes unavailable, we may offer a suitable alternative of equal or better specification (subject to price difference). No substitution will be made without your approval where the price or specification changes.
Additional charges may apply for unforeseen issues (e.g. seized wheels, missing locking wheel‑nut keys, difficult access, out‑of‑hours service).
Unless agreed in writing, payment is due on completion of the service.
Online and card payments are processed securely via Stripe. We may also offer alternative payment methods (such as Klarna), which are provided by third‑party payment providers. We do not store full card details and are not responsible for service interruptions, decisions, or actions taken by third‑party payment providers.
Deposits: Where a deposit is required at the time of booking, the remaining balance is due on completion of the fitting appointment. The deposit is applied against the total amount due. If a booking is cancelled within 48 hours of the appointment, the deposit may be non-refundable in accordance with section 6 below.
Scheduled Tyre Purchase & Mobile Fitting: Where you purchase tyres and book mobile fitting, a call‑out fee may be included in the quoted price to cover attendance and fitting. This will be clearly shown during checkout. Scheduled booking cancellations are addressed in section 6 below.
Emergency Call‑Outs: For urgent tyre‑related roadside services, a separate emergency call‑out fee will be required before a technician is dispatched. This fee confirms the job and covers attendance and initial assessment only.
Emergency call-out fees are non-refundable. Once paid, the emergency call-out fee is treated as a job initiation fee to confirm your booking and dispatch a technician, except where a refund is required by law. Emergency call-out fees do not include tyres, parts or fitting work unless explicitly stated.
Any tyres, parts and labour required will be quoted on site (or as otherwise agreed) and are payable on completion by card reader or other accepted payment method.

Where payment is taken online or by card, your payment will be processed by Stripe in accordance with Stripe's terms and privacy policy. Any payment disputes, chargebacks or reversals may be subject to Stripe's processes in addition to these Terms.

Where you choose a third‑party finance or instalment option (such as Klarna), your payment agreement will be subject to that provider's separate terms and conditions. Any refunds we issue will be processed back to the original payment provider. Depending on your payment plan, this may adjust your remaining instalments or balance rather than result in an immediate return of funds to your bank account.

4. Tyres & Returns

Tyre prices relate to the specific size, specification and brand selected at the time of booking.
We supply and fit brand new tyres only. We do not sell or install part‑worn tyres.
Availability is subject to supplier stock; where a selected tyre becomes unavailable, we will contact you before supplying an alternative.
Unless clearly stated otherwise, tyre prices do not include fitting, valves, balancing or old‑tyre disposal.
Once tyres have been fitted to a vehicle, they are non‑returnable unless proven to be faulty or incorrectly supplied.
Fitted tyres & returns: once tyres have been fitted and the vehicle has been driven, the tyres are deemed as part‑worn and cannot be returned, refunded, or exchanged. This is due to safety, legal, and manufacturer handling requirements, as we would not resell or refit the tyres.
Customers are responsible for confirming the correct tyre size and specification before fitting begins. Any concerns must be raised before the vehicle is driven.
Unfitted tyres may be eligible for return only if unused, undamaged and in a resalable condition.
Tyres are covered by the manufacturer's warranty. Damage caused by wear, punctures, impact, misuse or vehicle faults is not considered a manufacturing defect.
If safe fitting is not possible on arrival (e.g. seized bolts, missing locking wheel‑nut key, unsafe location), tyre fitting may be declined and charges may still apply in accordance with these Terms.
Combined tyre purchase and fitting: Where tyres are purchased online and a fitting appointment is booked as part of the same transaction, the order is treated as a single booking. Cancellation of either the tyre purchase or the fitting appointment will be treated as cancellation of the whole order, subject to section 6.
Important aftercare reminder: wheel nuts/bolts should be re‑torqued after approximately 25–50 miles of driving (see section 9).

5. Finance Bookings (Pay Later / Instalments)

Where you select a third‑party finance or instalment option (such as Klarna), your booking is treated as a confirmed order once payment is authorised/confirmed. At that point, tyres may be allocated and supplier costs may be committed on your behalf.

Third‑party finance providers charge processing fees which are non‑refundable to us. As a result, cancellations after a finance payment has been confirmed cannot usually be refunded in full.

Finance transaction fee: for Klarna payments processed via Stripe, the processing fee is typically 4.99% + £0.35 per successful transaction (UK billing country) and is not returned to us if a refund is issued. This fee may change over time depending on Stripe/Klarna pricing.
If you cancel after payment, the applicable finance processing fee will be deducted from your refund.
If tyres were ordered specifically for your vehicle and have already been dispatched or cannot be cancelled with the supplier, the cost of those tyres (and any associated delivery/restocking costs) may also be deducted from your refund.
Same‑day bookings and emergency bookings are non‑refundable once scheduled or dispatched, except where a refund is required by law.

This section does not affect your statutory rights, including where goods are faulty or incorrectly supplied.

6. Cancellations & Call‑Out Fees

To cancel or reschedule, please contact us as soon as possible.

Statutory cancellation rights (online/phone bookings): If you are a consumer and you book our services at a distance (for example online or by phone), you may have a legal right to cancel within 14 days under the Consumer Contracts Regulations. However, where you request an appointment date within that 14‑day period (or an emergency/same‑day service), you acknowledge and agree that:

we may begin providing the service on the agreed date; and
if you cancel after the service has started, you may be required to pay for the services already provided and any costs we have reasonably incurred on your behalf (including tyre allocation, supplier charges, delivery/restocking charges, and any non‑refundable third‑party payment/finance processing fees), except where a refund is required by law.

Scheduled Tyre Purchase & Mobile Fitting: If you cancel a scheduled tyre purchase/fitting booking, we will refund any amount paid. Where cancellation occurs within 48 hours of the appointment time, we will retain 10% of the call‑out fee (if a call‑out fee was included) as an admin charge (unless a greater refund is required by law).

Rescheduling: Reschedule requests must be made by contacting us directly. Reschedules requested within 48 hours of the appointment may be subject to the same admin charges as late cancellations, at our discretion, depending on costs already committed.

No-show / vehicle not accessible: If you are not present at the agreed time, the vehicle is not accessible, the location details provided are incorrect, or we cannot safely complete the work due to access restrictions or unsafe conditions, we may treat the booking as a cancellation/no‑show. In such cases, a charge of up to 100% of the call‑out element of the booking may apply to cover attendance costs already incurred.

Emergency Call‑Out Fees: Where an emergency call‑out fee has been paid online, it is treated as a job initiation fee to confirm your booking and dispatch a technician. Emergency call-out fees are non-refundable once a technician has been scheduled or dispatched, except where a refund is required by law.

If we are unable to attend due to our own operational reasons, any emergency call-out fee paid will be refunded in full.

For emergency call-outs, the emergency call-out fee may still apply if:

our technician cannot complete the job due to incorrect/incomplete information;
the location is unsafe or inaccessible;
no one is present at the agreed time; or
you request attendance but then decline service after arrival (assessment completed), unless we are unable to proceed due to our fault (in which case a full refund of the call‑out fee applies).

7. Customer Responsibilities

Park the vehicle in a safe, flat and accessible area with clear working space.
Provide necessary special tools, including the locking wheel‑nut key if fitted.
Disclose any known issues that may affect the work (e.g. damaged alloys, previous repair attempts).
Ensure someone is present or available at the agreed location during the appointment window.

8. Puncture Repairs

Puncture repairs are carried out in accordance with relevant British Standard guidelines and only where the tyre is deemed safe and legally repairable following internal inspection.

A repair cannot be carried out if, including but not limited to:

the puncture is outside the repairable tread area;
the damage exceeds 6mm in diameter;
the tyre has been driven on whilst deflated;
sidewall or shoulder damage is present;
the internal structure shows deterioration or heat damage;
multiple previous repairs are present;
the tyre does not meet minimum legal tread depth; or
run‑flat tyres have been driven on while deflated.

The final decision on repairability is made by the technician after internal inspection of the tyre. Where an inspection/assessment fee applies, it remains payable regardless of whether the tyre is repairable.

If the tyre is unsafe to repair, replacement will be recommended. Refusal of a recommended replacement is at the customer's own risk, and we reserve the right to refuse refitting of an unsafe or illegal tyre.

9. Torque Settings & Aftercare

All wheels are tightened using calibrated torque equipment in accordance with manufacturer specifications where available.
Wheel fixings may settle after installation due to normal vehicle use. Customers are advised to have wheel nuts/bolts rechecked after approximately 25–50 miles of driving.
Tyre pressures are set at the time of fitting; however, pressure may change due to temperature, driving conditions, or vehicle load. Ongoing pressure checks remain the driver's responsibility.
After leaving the fitting location, it is the driver's responsibility to monitor vehicle handling, warning lights, vibrations/noises, and tyre condition. Any concerns should be reported immediately and, where possible, before continued driving.

We cannot accept liability for issues arising where wheels have not been rechecked after use, wheel fixings have been tampered with after installation, or the vehicle has continued to be driven after a warning vibration, noise, or handling issue develops.

10. TPMS Sensors & Valves

Tyre Pressure Monitoring System (TPMS) sensors and valve components can become weakened due to age, corrosion, or previous damage. During removal and refitting of tyres, these components may fail despite all reasonable care being taken.

We are not responsible for failure of TPMS sensors, valve stems, or related components caused by deterioration, seizure, or pre‑existing condition.
Replacement sensors, service kits, or valves are chargeable where required.
Some vehicles require driving time or vehicle relearn procedures for warning lights to reset. We do not guarantee immediate extinguishing of TPMS warning lights following installation.
Where TPMS components prevent safe refitting of the tyre, replacement will be recommended before the vehicle is driven.
Refusal of recommended replacement is at the customer's own risk, and we reserve the right not to refit a wheel where it would be unsafe or illegal.

11. Waste Disposal & Environmental

Removed tyres are classified as controlled waste and must be handled in accordance with environmental regulations.

Unless otherwise requested at the time of fitting, all replaced tyres will be taken away for disposal through licensed waste carriers and recycling facilities. A disposal charge may be included within the service price where applicable.
If you request to retain your old tyres, responsibility for legal storage, transport, and disposal transfers to you at the point they are left on site. We cannot be held responsible for tyres retained by the customer after the appointment.
We aim to recycle tyres wherever possible in line with environmental best practice.

12. Warranty, Defects & Goodwill

All tyres supplied are covered by the manufacturer's warranty against manufacturing defects.
This warranty does not cover damage caused by road hazards, punctures, impact damage, vandalism, incorrect inflation, wheel misalignment, suspension defects, or normal wear and tear.
If you believe a tyre is defective, the tyre may need to be returned for manufacturer or authorised distributor inspection. Their assessment is final.
Warranty outcomes are typically issued on a pro‑rata basis depending on remaining tread depth and usage.
Where the vehicle requires continued use, a replacement tyre must be purchased at the time the suspected defective tyre is removed.
If the manufacturer confirms a manufacturing defect, a refund or credit will be issued in line with the manufacturer's pro‑rata decision.
If no defect is found, the replacement tyre remains chargeable.
Our workmanship is warranted for correct installation only (for example, leaks from the bead or valve within a reasonable period after installation).
We do not provide refunds or replacements for tyres that have worn prematurely due to vehicle condition, alignment issues, driving style, or external damage.

Goodwill consideration

We aim to be fair and reasonable in all situations. In circumstances where a fault cannot be clearly attributed but the customer has experienced inconvenience, we may offer a discretionary goodwill gesture. Goodwill gestures are not an admission of liability and are offered at the sole discretion of Axuro Wheels. They may include partial contribution, service credit, or discounted future work rather than a refund.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be limited or excluded by law. Subject to the foregoing, to the maximum extent permitted by law: (a) we will not be liable for indirect or consequential losses (including loss of profit, loss of earnings, loss of business, or loss of goodwill), and (b) our total liability is limited to the value of the service provided.

13. Service Conduct & Complaints

Service conduct & communication

We expect all interactions between our staff and customers to remain respectful and cooperative.
Concerns relating to communication, attitude, or professionalism from office staff or technicians will be investigated internally and addressed appropriately. However, these do not automatically entitle the customer to a refund, discount, or free service where the booked work has been completed correctly.
We reserve the right to refuse or discontinue service where staff experience abusive, threatening, or unsafe behaviour. In such cases, charges up to the full booking value may still apply.

Complaints procedure

If you experience an issue with any part of our service, you must notify us as soon as reasonably possible and within 7 days of the appointment.
Continued use of the vehicle after a suspected problem may affect the outcome of the assessment.
We may need to inspect the vehicle, wheels, parts supplied, or the working area before any decision can be made. You must allow us the opportunity to assess and, where appropriate, rectify the issue before seeking third‑party repair or replacement.
Costs incurred without giving us this opportunity may not be reimbursed.
Photographs, inspection, or return of supplied parts may be required to investigate the concern.

We are unable to consider complaints where:

the vehicle or fitted parts have been altered or repaired by a third party before inspection;
the vehicle has continued to be used after a safety concern was apparent;
the issue is reported after an unreasonable delay; or
the complaint relates to conditions outside our control (including weather, access limitations, roadside restrictions, or pre‑existing vehicle defects).

Our goal is always to reach a fair outcome based on evidence, manufacturer guidance, and the circumstances of the service provided.

14. Emergency Call‑Outs

We provide a 24‑hour emergency call‑out service. Response times may vary due to location, traffic or demand, but we will always aim to reach you as quickly as possible. Emergency call‑outs are subject to availability and may incur additional charges.

Emergency call‑outs require payment of an emergency call‑out fee before a technician is dispatched. This fee confirms the booking and covers attendance and initial on‑site assessment only. Tyres, parts and any fitting work are charged separately and are payable on completion.

Emergency call-out fees are non-refundable. Once paid, the fee confirms the booking and dispatch process and will not be refunded except where required by law.

15. Data Protection

We collect and store your personal data solely to deliver our services and communicate with you. Where payment is required, payments are processed by Stripe, which may act as a data processor on our behalf. We do not store full card details. We only share personal data with trusted third‑party providers where necessary to deliver our services or where required by law. See our Privacy Policy for more information.

16. Amendments

We may update these Terms from time to time. Updated Terms will be posted on our website. Unless required by law, changes will not apply retrospectively to bookings already confirmed at the time the change is published.

17. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you may also be entitled to bring proceedings in the courts of your country of residence.

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